These are the most common questions from our international patients. If you have a different question, you can message us on WhatsApp or by email before booking.
Will I need to undress during the session?
You can keep your clothes on if you prefer. Loose clothing works best — soft trousers and a t-shirt are ideal. If the director needs to look at or touch a specific area, he will explain why and ask your permission first. You can say no at any point. Many patients receive treatment fully clothed.
What if I don’t speak Japanese?
The clinic director, Yusuke Sakata, speaks fluent English. All consultations, treatments, and follow-up messages are in English when you need them to be. The booking system, intake forms, and payment are available in English. You do not need to speak any Japanese to visit OQ.
My English is not fluent. Is that a problem?
No. Many of our international patients are not native English speakers. The director speaks clearly and slowly when needed, and will check that you have understood. You can also write things down, use a translation app on your phone, or send a written message before your visit.
Can I bring a family member or friend with me?
Yes. You are welcome to bring a spouse, parent, sibling, or trusted friend to your appointment. They can stay in the treatment room for the whole session if you prefer. Please let us know in advance so we can prepare a comfortable space.
Can I bring my baby or young child to my own appointment?
Yes. Many parents come with a baby or small child. Please tell us in advance. For longer sessions, it can help to bring a second adult to watch the child, but this is not required.
I have religious or cultural needs. Will these be respected?
Yes. Please tell us before your visit if you have specific needs. We have supported patients with many different needs in the past, for example:
- Female patients who prefer a family member to be present
- Patients who prefer minimal physical contact
- Patients observing fasting periods who need a specific session time
- Patients who prefer to remain fully clothed throughout
- Patients with specific prayer times during the day
We do our best to adjust. Nothing will be done without your permission.
Is osteopathy safe during pregnancy, for children, or for elderly family members?
Yes, when done by a trained osteopath. The director holds a BSc(Ost) from Swansea University, UK, and has worked with pregnant women, newborns, children, and elderly patients for nearly 20 years. Techniques are adjusted for each person’s age and condition. If a treatment is not appropriate for you, we will say so clearly.
How do I pay? What payment methods are accepted?
OQ accepts most common payment methods:
- Cash — Japanese yen only
- Credit and debit cards — Visa, Mastercard, American Express, JCB, and most international cards
- Mobile payments — Apple Pay, Google Pay
- QR code payments — PayPay and most major QR payment apps in Japan
If you plan to use UnionPay, Alipay, or WeChat Pay, please send us a short message before your visit so we can confirm. Payment is made at the end of your session. We cannot exchange foreign currency, but ATMs and currency exchange are available near the clinic.
What happens if I am late?
Please contact us as soon as you know — by WhatsApp, email, or phone.
- Less than 15 minutes late: We will try to give you the full session.
- More than 15 minutes late: If another patient is scheduled right after you, we may not be able to see you that day. If the schedule allows, we can give you a shorter session. Please message us so we can check.
Kyoto public transport is reliable, but please allow extra time if you are new to the city. A short message when you realize you will be late helps us plan.
Can I ask questions before booking?
Yes. Before making an appointment, you can send a message through WhatsApp (+81-90-2046-5348), email (oq.kyoto@gmail.com), or our website contact form. The director usually replies within 24 hours. Many international patients send questions first, and we welcome this.
Book your first visit online →
OQ Kyoto · Established February 2007 · Book online · WhatsApp